KEEPING TRACK
Sue Clarke, Senior Information Management Analyst at Ovum (a leading ICT research and advisory company) discusses the importance of having traceability systems in place along the supply chain. What ...
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Shaping Grocery Supply
Matching consumer demand with supply is the core task of grocery retailers and a key lever for increasing efficiency. Consumers demand high product availability and low prices, whereas retailers increase ...
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Food Specialty Retail in India
Specialty retail is a term that loosely spans all single category retail formats. While it is difficult, in this era of consumerism, to define the term ‘single category’ when even home furnishings and ...
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Source To Store
The food supply chain in India is complex in nature, where perishable goods are handled by numerous small stake holders. Apt infrastructure required to support the perishable food market is still developing. The ...
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Data Crunch
Organised retailing in India has been growing rapidly but experiencing increasing cost pressures, some of which can be attributed to inefficiencies in supply chain processes. Many of these require intervention ...
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The Perfect 9
Ankur Shiv Bhandari, MD at global consultancy firm Kantar Retail (Indian sub-continent) narrates his personal experiences as a customer at two retail outlets What modern retailers need to do to ...
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3 levels of customer service experience
Level 1: A Neutral Customer The customer’s basic expectations are met. In essence the customer is saying, ‘I gave you money and in exchange you give me a product or service that is of good quality, ...
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Point To Be Noted
Retailers need to give a lot of thought towards planning and strategizing merchandise selection, display and promotion at the POS in order to induce impulse sales at their store While shopping ...
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The ABCD of Sales
The scenario · Food and grocery is the second-largest segment of the retail industry; and with the Indian food retail growing at the rate of 30 percent, it is going to be the major driving force for ...
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Optimizing Business
India’s retail sector has undergone several technology evolutions to enable retailers to increase efficiency, improve customer service, and become more competitive. The sector is advanced in its adoption ...
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